National Museums Of Kenya Service Delivery Charter
| SERVICES RENDERED | REQUIREMENTS | CHARGES (KSHS) | TIMELINES |
|---|---|---|---|
| Attend to general/specific enquiries and customer care | Cooperation from members of the public | Free | Within 10 minutes |
| Telephone, electronic communication and written communication | Able to communicate in simple English and Kiswahili | Free | Answer telephone within 10 seconds; Letters within 7 days; Email within 3 days |
| Productions on culture, promotion of museums, public awareness on environmental issues etc | Written requests encouraged through email or letters; Production of documentaries in collaboration with organizations | Archaeological DVDs – Kshs. 1000; Kshs. 200,000 | Within 3 days |
| Casts are ideal for museum exhibits, as aids for teaching and for research purposes. (The casts can be ordered in either fiber-glass (natural or neutral colors) or in Plaster of Paris) | Written requests encouraged through email or letters | Different rates are applicable for different casts. For more information contact Castings Department | Within 1 month |
| Commercial filming of various museums, sites and monuments | Written requests encouraged through email or letters | USD 1,500 (4 hours); USD 3,000 (8 hours); Rates vary depending on shooting location | Within 1 week |
| Non Commercial filming | Written requests encouraged through email or letter | Kshs. 30,000 (4 hours); Kshs. 60,000 (8 hours) | Within 1 week |
| Filming in the Directorate of National Repository & Research | Written requests encouraged through email or letter | Kshs. 120,000 (8 hours) | Within 1 week |
| Conduct research, disseminate and document cultural information and offer technical advice on cultural development matters | Written requests encouraged through email or letter | Available on request depending on type of consultancy | Within 2 weeks |
| Education programmes & services to various groups including Special Education programs and Historical Tours and Guided Gallery Talks | Walk in / Written requests encouraged through email or letters; Book at least 1 week in advance through written request on area of interest; Bookings done through phone calls, email and letters | Rates vary depending on specific museum visited; Free; Different rates apply | Within 5 days / Within 1 week |
| Hire facilities for Auditorium meetings, Conferences, Garden parties, Outdoor entertainment, Product launches etc | Bookings done through phone calls, email and letters | Different rates are applicable to different spaces. For more information contact PR and Marketing Office | 1 day; 3 days (if request done over weekend) |
| Access to Library and Archive Services | Written requests | Request rates on application | Within 1 week |
| Research Affiliation in DNR&R | Written requests | Request rates on application | Within 1 week |
| Specimen Identification | Written requests | Request rates on application | 1 month |
| Student Attachment | Written requests | Request rates on application | Within 1 week |
| Bench Fees | Written requests | Request rates on application | Within 1 week |
Complaints & Feedback Contacts
| OFFICE | CONTACT DETAILS |
|---|---|
| The Director General – National Museums of Kenya | P.O Box 40658 – 00100 Nairobi; Tel: 020-3742311/4 or 3742161/4; Fax: +254 020 3741424; Email: complaints@museums.or.ke / publications@museums.or.ke; Website: www.museums.or.ke |
| Commission On Administrative Justice | West End Towers, 2nd Floor, Waiyaki Way Westlands; P.O Box 20414-00200 Nairobi; Tel: +254 20 2270000; Toll free Number 0800221349; SMS Short-Code Number 15700; Website: www.ombudsman.go.ke |
HUDUMA BORA NI HAKI YAKO
| HUDUMA | MAHITAJI | MALIPO (Shilingi za Kenya) | MUDA |
|---|---|---|---|
| Kutoa huduma ya jumla/maulizo kwa wateja | Ushirikiano kutoka kwa wananchi | Bure | Dakika kumi |
| Simu, mawasiliano ya kielektroniki na kimandishi | Uwezo wa kuwasiliana kwa Kiswahili au Kiingereza | Bure | Kujibu simu ndani ya sekunde kumi; Kujibu barua ndani ya juma moja; Kujibu barua pepe ndani ya siku tatu |
| Uzalishaji kuhusu utamaduni, kukuza makavazi, kutangaza watu kuhusu masuala ya mazingira nk | Maombi yanahimizwa yawe kwa kupitia barua au barua pepe; Kuzalisha filamu kuhusu habari za kuaminika kwa ushirikiano na mashirika | Kanda za kiakiolojia Shilingi 1,000; Shilingi 200,000 | Ndani ya siku tatu |
| Casts kwa ajili ya maonyesho ya makavazi, misaada kwa mafunzo na utafiti | Maombi yanahimizwa kupitia barua au barua pepe | Malipo tofauti yanatumika kwa vitu mbalimbali vinavyotengenezwa | Ndani ya mwezi mmoja |
| Kutengeneza filamu za kibiashara za makavazi, maeneo na minara mbalimbali | Maombi yanahimizwa kupitia barua pepe ama barua | Dola za Marekani 1,500 (masaa manne); Dola za Marekani 3,000 (masaa nane) | Ndani ya wiki moja |
| Filamu zisizo za kibiashara | Maombi yanahimizwa kupitia barua pepe ama barua | Shilingi 30,000 (masaa manne); Shilingi 60,000 (masaa nane) | Ndani ya wiki moja |
| Kutengeneza filamu katika ukurugenzi wa Hifadhi na Utafiti wa Kitaifa | Maombi yanahimizwa kupitia barua pepe ama barua | Shilingi 120,000 (masaa nane) | Ndani ya wiki moja |
| Kufanya utafiti, kusambaza, kuhifadhi kumbukumbu za habari za kitamaduni na kutoa ushauri wa kiufundi kuhusu masuala ya maendeleo ya kitamaduni | Maombi yanahimizwa kupitia barua pepe ama barua | Malipo yatazwa kutegemea aina ya ushauri | Ndani ya wiki mbili |
| Vipindi vya kielimu na huduma kwa makundi yafuatayo mbalimbali: Vipindi maalum vya elimu; Ziara za kuhusua historia na maelezo yanayotolewa na waelekezi katika nyumba ya sanaa | Fika kituoni/maombi yanahimizwa kupitia barua pepe ama barua; Ombi la kuwekwa nafasi ya eneo unalotaka kuzuru angalau wiki moja mapema; Ombi la kuwekwa nafasi hufanyika kupitia simu, barua pepe au barua | Bure; Malipo tofauti yanatumika | Ndani ya siku tano / Ndani ya juma moja |
| Kukodisha vifaa kwa ajili ya mikutano, makongamano, tamasha za kwenye bustani, sherehe za nje, uzinduzi wa bidhaa nk | Ombi la kuwekwa nafasi hufanyika kupitia simu, barua pepe au barua | Malipo tofauti yanatumika kwa sehemu tofauti | Siku moja; Siku tatu (kama maombi yametumwa wikendi) |
| Kupata huduma za maktaba na nyaraka | Maombi yawe katika maandishi | Uliza malipo unapoleta maombi | Ndani ya juma moja |
| Ushirikiano wa utafiti na DNR&R | Maombi yawe katika maandishi | Uliza malipo unapoleta maombi | Ndani ya juma moja |
| Kutambua sampuli | Maombi yawe katika maandishi | Uliza malipo unapoleta maombi | Ndani ya mwezi mmoja |
| Mafunzo ya nyanjani kwa wanafunzi | Maombi yawe katika maandishi | Uliza malipo unapoleta maombi | Ndani ya juma moja |
| Malipo ya benchi | Maombi yawe katika maandishi | Uliza malipo unapoleta maombi | Ndani ya juma moja |
Mawasiliano ya Malalamiko
| OFISI | MAELEZO YA MAWASILIANO |
|---|---|
| Mkurugenzi Mkuu – Makavazi ya Kitaifa Kenya | S.L.P. 40658-00100 Nairobi; Simu: 020-3742131/4 au 3742161/4; Faksi: +254 020 3741424; Barua pepe: complaints@museums.or.ke / Publications@museums.or.ke; Tovuti: www.museums.or.ke |
| Kamishna Mkuu wa Utekelezaji Haki | West End Towers, Ghorofa ya pili, Waiyaki Way Westlands; S.L.P. 20414-00200 Nairobi; Nambari isiyo malipo 0800221349; Nambari ya arafa 15700; Tovuti: www.ombudsman.go.ke |
HUDUMA BORA NI HAKI YAKO